Shipping & Delivery

Last updated: 22 September 2026

Indoor Wild ships enrichment gear to Australian addresses. We are honest about how fulfilment works — most orders leave from overseas suppliers, not a local warehouse.

How your order ships

Indoor Wild is a dropshipping store. For most products, once you place an order we pass it to an overseas supplier (primarily partners in China / networks such as CJ Dropshipping). They pack and post your item. We do not hold local warehouse stock for most SKUs.

That means delivery takes longer than a same-city courier. We will never claim “2-day” shipping for overseas-fulfilled items.

Typical timelines (Australia)

These are realistic windows for most AU addresses:

Processing: about 1–3 business days after your order is confirmed (sometimes a little longer in peak periods or if an item is briefly out of stock at the supplier).
International transit to Australia: often 10–25 business days after the parcel is handed to the carrier.
Total: commonly around 2–5 weeks door-to-door. Some parcels arrive sooner; some take longer (customs, carrier delays, remote addresses).

Business days exclude weekends and Australian public holidays. International transit can also pause over supplier or carrier holidays.

Tracking

When a tracking number is available from the supplier or carrier, we share it by email. Tracking can take a few days to activate after the label is created, and some economy international services update infrequently.

Free shipping threshold

Intended policy: free standard shipping to Australian addresses on eligible orders of A$85 or more (before shipping, after discounts shown at checkout).

If free shipping is not yet showing at checkout, the threshold above is still our intended store policy — contact hello@indoorwildpets.com and we will apply it manually where we can.

Orders under A$85 show shipping at checkout. Rates depend on weight, destination, and the supplier’s available services.

Duties, GST and customs

Pricing on indoorwildpets.com is in AUD. International parcels can still be subject to Australian import rules. Where GST or duties apply under current law, they may be collected at checkout or by the carrier on delivery. We do not control customs processing times.

Lost, delayed or damaged parcels

If your order has not arrived within a reasonable time after the windows above, or arrives damaged, email hello@indoorwildpets.com with your order number and photos where relevant. See our Refunds & Returns page for what we can help with.